Fullstack Job: DevOps Engineer CRM Customer Service

How you make a difference

• In this challenging role in the Informatics/Technology unit, you act as an interface between the business and Informatics.
• As a member of a business-related cluster in the areas of customer service, sales and marketing, you will support and supervise projects and the development of our solutions as a central contact person from the definition of requirements through to implementation.
• You'll be assigned a wide range of tasks in one of our product teams. The exciting world of customer service motivates you to actively design forward-looking solutions with direct benefits for Swiss Post customers and to drive progress together with the team.
• Your expertise enables you to develop sustainable solutions and decision-making principles based on the specified requirements.
• With your holistic approach, you draw up solution design and determine a rough architecture that harnesses the synergies of the existing system landscape.
• You have already gained project experience and are happy to take on responsibility for pilot projects and proof of concepts for innovative ideas.

What you have to offer

• You have basic commercial or technical training supplemented by further training in the field of information technology or business informatics.
• You have several years of professional experience and a broad interest in IT, which will help you to skilfully succeed in this exciting challenge.
• Ideally, you will have experience in CRM. Your quick perception helps you to: gain an overview in complex environments and an understanding of business processes; quickly identify customer requirements and develop appropriate solutions from them.
• You're used to taking responsibility for a project or IT service in a complex landscape from the idea through to its successful introduction and operational handover.
• You have a hands-on mentality and the courage to get started and tackle things head-on in an agile working environment.
• An excellent command of English and good knowledge of German will make it easier for you to communicate efficiently with the various contacts.

What we have to offer

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IT/Technology

As the driving force behind digitization, the IT/Technology function unit has an influence on the whole of Swiss Post and is an important partner to its success. We go beyond core IT tasks and empower the company in its digital transformation. We use the latest technologies and work to advance agile/bimodal and “embedded IT” innovations. We develop new, secure business models and ensure that Swiss Post has a modern, high-performing ICT infrastructure.